Are you inadvertently doing one of these 11 mistakes, compromising your listening and communication skills?
We are excited to announce a new format to our weekly podcast. We would like to introduce Gene Brack, Executive Pastor of My Victory, as the new host of the program. Weekly he will be hosting and asking questions and joining in the discussion with Pastor Kelly.
Today, Gene and Kelly tackle the all important topic of communication. As George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” This is true of leadership, business, the church, and marriages.
Here are some of the points covered in today’s podcast.
How to Listen:
- Establish the proper atmosphere and _______________.
- Start _______________ with the first word that is said.
- Concentrate on the _______________ and turn off your own concerns.
- _______________ on the big picture.
- Respond to the issues and don’t be distracted by such things as a grating voice, poor grammar or ineffective expression.
- Remember that you can’t _______________ and listen at the same time.
- Ask _________________ to help draw out the conversation.
- _________________ what you understand has been agreed upon.
- As the listener, take _________________ for the success of the encounter.
Active Listening Barriers:
- You are concentrating on what you are going to say when the other person finishes talking rather than concentrating upon what the person is saying.
- You become an _________________. If the person is talking about his or her problem, you think about one of your own problems. If the subject is a project, you think about one of your own projects.
- Your main concern is how the speaker _________________ you. You wonder what he or she thinks about the way you look and the way you present yourself.
- You are easily _________________. Your attention is quickly diverted by extraneous sounds, sights or activities.
- You _________________ what the other person is saying. Some people refer to this as “selective listening” - listening only to what you want to listen to and simply ignoring the rest of the message.
- You become _________________. Because you feel that what the speaker is saying reflects unfavourably upon you. Since you feel threatened, your listening is filtered with that perspective.
- You have no desire whatsoever to _________________ with the speaker. You have already made up your mind and you are not going to allow facts or rational thinking to confuse the matter.
- You drift off into another world while the person is talking. Embarrassingly, this can lead to your sudden coming back to the present and saying, “I’m sorry, what did you say?”
- You spend your time and thoughts assessing the messenger rather than listening to the _________________. You concentrate mainly on such things as appearance, demeanour, vocal quality, accent, etc.
- You assume you know more about the subject matter than the speaker does. Thus, you disregard any new information or perspective the speaker might offer.
- You spend your time _________________ with everything that is said, just to be nice or to avoid conflict. This doesn’t mean that you’re a good listener. It simply means you don’t want to rock the boat, regardless of what is said.